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I chatted with “Helen” from Provide Support to get the scoop on their products and services.
Perks: Provide Support is considered one of the most reliable live chat extensions on the market. Downsides: This may not necessarily be a downside, but the live chat initiation is opened in another browser window and you need to answer a couple of questions in order to speak to an agent.
The look and feel of the chat is less elegant than competitors.
Live Agent is the perfect option for e Commerce sites that deal with frequent technical questions from customers and that would also benefit from a robust platform for helpdesk ticketing.
For e Commerce store owners, this means a decrease in sales and fewer happy customers, which can put a sizeable dent in your business and earnings.
Live chat extensions work to bridge this customer service gap, bringing personal attention and immediate support to your most inquisitive and interested customers.